Products Warranty

All new products warranty is subject to the warranty policy of the individual vendor. Please refer to individual product for warranty period.

Dead on Arrival (DOA)

Meaning : Item shows symptoms of a hardware failure, preventing basic operation upon its first use out of the box, and then it may be deemed DOA.

Important!

  • Please note that original manufacturers’ packaging is part of the goods; please ensure you return the DOA product to us in their original packaging.
  • The goods are second hand without the packaging and we may not therefore be able to process your return.
  • Any free promotional gift issued with an order must also be returned if you are returning those goods.
  • If the customer misrepresents the condition of the product, Pineapple Computer Systems Sdn. Bhd. may imposed a RM100 handling fee and the product will be returned to you at your expense.
  • Any returned product that is damaged through customer misuse or is missing parts due to customer tampering will not be accepted.
  • Product must be deemed DOA by the respective vendor in order to receive a replacement unit.
  • If product is reported as DOA to Pineapple Computer Systems Sdn. Bhd. more than 7 days after you receive it, standard warranty shall apply.
  • If the product is deemed by respective vendor NOT to be DOA, standard product warranty will apply.

Returns & Exchange Policy

  • Should you change your mind on your item purchased, we are glad to provide an exchange. Pineapple Computer Systems Sdn. Bhd. do not practice refund policy unless necessary.
  • Should customer choose a higher value product for the exchange, customer is required to pay the differences. No refund will be given should the value is lower.
  • Before returning your product, please call our customer service for an RMA Exchange No.
  • Exchange product must be returned to Pineapple Computer Systems Sdn Bhd within 7 days from the invoice date.
  • Please ensure you return the goods to us in their original UNOPENED packaging for all exchanges.
  • Please note that original manufacturers’ packaging is part of the goods, so please retain it incase you wish to return them for DOA or exchange.
  • The goods are second hand without the packaging and we may not therefore be able to process your return.
  • Any free promotional gift issued with an order must also be returned if you are returning those goods.